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Mark   Media Year
658.802 K : Kim, W. Chan,     
      Blue ocean shift : beyond competing : proven steps to inspire confidence and seize new growth / W. Ch Rodman Main Adult:AVAILABLE   PRINTED MATL 2017
658.802 K49 : Kim, W. Chan     
      Blue ocean strategy : how to create uncontested market space and make the competition irrelevant / W. Rodman Main Adult:DUE 03-22-12 S-OH OFFSITE   PRINTED MATL c2005
658.802 R813 : Rosenbaum, Steven     
      Curation nation : why the future of content is context : how to win in a world where consumers are cr Rodman Main Adult:AVAILABLE   PRINTED MATL c2011
658.802 Z21 : Zagula, John     
      The marketing playbook : five battle-tested plays for capturing and keeping the lead in any market / Rodman Main Adult:AVAILABLE   PRINTED MATL c2004
658.804 J27 : James, Geoffrey,     
      How to say it : business to business selling : power words and strategies from the world's top sales Rodman Main Adult:DUE 05-28-19 LONG OVERDUE   PRINTED MATL 2011
658.809 H238 : Hanff, Helene     
      84, Charing Cross Road Rodman Main Adult:AVAILABLE   PRINTED MATL 1982
658.81 J71 : Johnson, Winslow     
      Powerhouse marketing plans : 14 outstanding real-life plans and what you can learn from them to super Rodman Main Adult:AVAILABLE   PRINTED MATL c2004
658.81/Rof : Roff-Marsh, Justin     
      The machine : a radical approach to the design of the sales function / Justin Roff-Marsh Louisville Adult Nonfiction:AVAILABLE   PRINTED MATL 2015
658.812 B296 : Barwise, Patrick     
      Simply better : winning and keeping customers by delivering what matters most / Patrick Barwise, Sean Rodman Main Adult:AVAILABLE   PRINTED MATL c2004
658.812 B561      
      Best practices in customer service / edited by Ron Zemke and John A. Woods Rodman Main Adult:AVAILABLE   PRINTED MATL c1999
658.812 B639 : Blanchard, Kenneth H     
      Raving fans : a revoltionary appraoch to customer service / Kenneth Blanchard, Sheldon M. Bowles ; fo Rodman Main Adult:AVAILABLE   PRINTED MATL c1993
658.812 B879 : Brown Scott A     
      Who cares? : creating a culture of service in your business / Scott A. Brown Rodman Main Adult:AVAILABLE   PRINTED MATL c2004
658.812 C278 : Carlaw, Peggy     
      The big book of customer service training games : quick, fun activities for training customer service Rodman Main Adult:AVAILABLE   PRINTED MATL c1999
658.812 G231 : Garfield, Bob     
      Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug Rodman Main Adult:AVAILABLE   PRINTED MATL 2013
658.812 K39 : Kerpen, Dave     
      Likeable business : why today's consumers demand more and how leaders can deliver / Dave Kerpen with Rodman Main Adult:AVAILABLE   PRINTED MATL c2013
658.812 M135 : McDonald, Kelly,     
      Crafting the customer experience for people not like you : how to delight and engage the customers yo Rodman Main Adult:AVAILABLE   PRINTED MATL c2013
658.812 O89 : Ott, Adrian C     
      The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Adrian C. Rodman Main Adult:AVAILABLE   PRINTED MATL c2010
658.812 R298 : Reck, Ross Richard,     
      Turn your customers into your sales force : the art of winning repeat and referral customers / Ross R Rodman Main Adult:AVAILABLE   PRINTED MATL c1991
658.812 S852 : Stewart, Thomas A.,     
      Woo, wow, and win : service design, strategy, and the art of customer delight / Thomas A. Stewart and Rodman Main Adult:AVAILABLE   PRINTED MATL 2016
658.812 Z53 : Zemke, Ron     
      The service edge : 101 companies that profit from customer care / by Ron Zemke with Dick Schaaf ; for Rodman Main Adult:AVAILABLE   PRINTED MATL c1989
658.812/Gee : Gee, Jeff     
      Super service : seven keys to delivering great customer service even when you don't feel like it : ev Louisville Adult Nonfiction:AVAILABLE   PRINTED MATL c1999
658.812/Gre : Greiner, Donna     
      1,001 ways to keep customers coming back : wow ideas that make customers happy and will increase your Louisville Adult Nonfiction:AVAILABLE   PRINTED MATL c1999
658.812/Gro : Gross, T. Scott     
      When customers talk : ...turn what they tell you into sales / T. Scott Gross & BIGreasearch Louisville Adult Nonfiction:AVAILABLE   PRINTED MATL c2005
658.812/Kar : Karr, Ron     
      The complete idiot's guide to great customer service / by Ron Karr and Don Blohowiak Louisville Adult Nonfiction:AVAILABLE   PRINTED MATL c1997
658.812/Lev : Levesque, Paul,     
      Customer service made easy / Entrepreneur Press and Paul Levesque Louisville Adult Nonfiction:AVAILABLE   PRINTED MATL c2006
658.812/Mit : Mitchell, Jack     
      Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche Louisville Adult Nonfiction:DUE 11-02-19 S-OH OFFSITE   PRINTED MATL c2003
658.812/Pop : Pophal, Linda,     
      The everything guide to customer engagement : connect with customers to build trust, foster loyalty, Louisville Adult Nonfiction:AVAILABLE   PRINTED MATL 2014
658.818 C278 2016 : Carlberg, Conrad George,     
      Excel sales forecasting for dummies / by Conrad Carlberg, Ph.D Rodman Main Adult:AVAILABLE   PRINTED MATL 2016
658.82 D376 : Demer, Joanie     
      Pick another checkout lane, honey : save big money & make the grocery aisle your catwalk! / Joanie De Rodman Bkmobile Adult:AVAILABLE, Rodman Branch Adult:AVAILABLE   PRINTED MATL c2011
658.822 L665 : Levinson, Jay Conrad     
      Guerrilla marketing : secrets for making big profits from your small business / Jay Conrad Levinson Rodman Main Adult:AVAILABLE   PRINTED MATL c1998
658.827 B315 : Baskin, Jonathan Salem     
      Branding only works on cattle : the new way to get known (and drive your competitors crazy) / Jonatha Rodman Main Adult:AVAILABLE   PRINTED MATL 2008
658.827 K17 : Kaputa, Catherine,     
      Breakthrough branding : how smart entrepreneurs and intrapreneurs transform a small idea into a big b Rodman Main Adult:AVAILABLE   PRINTED MATL 2012
658.827 M145 : McGhie, Austin     
      Brand is a four letter word : positioning and the real art of marketing / Austin McGhie Rodman Main Adult:AVAILABLE   PRINTED MATL c2012
658.827 M345 : Mark, Margaret     
      The hero and the outlaw : building extraordinary brands through the power of archetypes / Margaret Ma Rodman Main Adult:AVAILABLE   PRINTED MATL c2001
658.827 S578 : Signorelli, Jim     
      StoryBranding : creating standout brands through the power of story / Jim Signorelli Rodman Main Adult:AVAILABLE   PRINTED MATL c2012
658.827 T974 : Twitchell, James B.,     
      Branded nation : the marketing of megachurch, college, inc., and museumworld / James B. Twitchell Rodman Main Adult:AVAILABLE   PRINTED MATL c2004
658.83 B155 : Bailey, Maria T     
      Trillion-dollar moms : marketing to a new generation of mothers / Maria T. Bailey, Bonnie W. Ulman Rodman Main Adult:AVAILABLE   PRINTED MATL c2005
658.83 P658 : Pinson, Linda     
      Marketing : researching & reaching your target market / by Linda Pinson & Jerry Jinnett Rodman Main Adult:AVAILABLE   PRINTED MATL c1988
658.83/Dom : Doman, Don     
      Market research made easy / Don Doman, Dell Dennison, Margaret Doman Louisville Adult Nonfiction:AVAILABLE   PRINTED MATL 2002
658.834 B496 : Berger, Jonah     
      Contagious : why things catch on / Jonah Berger Rodman Main Adult:AVAILABLE   PRINTED MATL c2013
658.834 B649 : Bliss, Jeanne     
      "I love you more than my dog" : five decisions that drive extreme customer loyalty in good times and Rodman Main Adult:AVAILABLE   PRINTED MATL c2009
658.834 C287 : Carmichael, Matt     
      Buyographics : how demographic and economic changes will reinvent the way marketers reach consumers / Rodman Main Adult:AVAILABLE   PRINTED MATL 2013
658.834 D637 : Doctoroff, Tom     
      Billions : selling to the new Chinese consumer / Tom Doctoroff Rodman Main Adult:AVAILABLE   PRINTED MATL 2007
658.834 F797 : Fraade-Blanar, Zoe,     
      Superfandom : how our obsessions are changing what we buy and who we are / Zoe Fraade-Blanar & Aaron Rodman Main Adult:AVAILABLE   PRINTED MATL 2017
658.834 L334 : Larson, Erik     
      The naked consumer : how our private lives become public commodities / Erik Larson Rodman Main Adult:AVAILABLE   PRINTED MATL c1992
658.834 L753 : Lindström, Martin,     
      Buyology : truth and lies about why we buy / Martin Lindstrom Rodman Main Adult:AVAILABLE   PRINTED MATL c2008
658.834 L753b : Lindström, Martin,     
      Brandwashed : tricks companies use to manipulate our minds and persuade us to buy / Martin Lindstrom Rodman Main Adult:AVAILABLE   PRINTED MATL c2011
658.834 L753s : Lindström, Martin,     
      Small data : the tiny clues that uncover huge trends / Martin Lindström Rodman Main Adult:AVAILABLE   PRINTED MATL 2016
658.834 L758 : Linn, Susan     
      Consuming kids : the hostile takeover of childhood / Susan Linn Rodman Main Adult:AVAILABLE   PRINTED MATL c2004
658.834 M142 : McEwen, William J     
      Married to the brand : why consumers bond with some brands for life ; lessons from 60 years of resear Rodman Main Adult:AVAILABLE   PRINTED MATL 2005
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